The Evolving Dance of Branding

The New Age of Consumer-Centric Branding

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Do you see a synergy with Branding?

A company cannot just tell consumers that it is valued or trustworthy, just as a comedian cannot simply stand in front of an audience and claim to be funny—relying on the joke's humour to make people laugh. The brand's narrative, the rich story woven into its identity, appeals to, engages, and resonates with its target market. A consumer's trust and loyalty testify to a brand's excellent storytelling, as laughter validates the comic's skill. In the marketing world, it's not enough to simply tell them who you are; you also need to demonstrate who you are by sharing actual stories, experiences, and ideals with them so they can draw conclusions about the brand's value and importance.

The Evolving Dance of Branding

Branding has evolved from simple burn marks to denote ownership to complex narratives and experiences in the modern age. Its primary goal has remained throughout history: to differentiate and add value.

Branding Through the Ages:

Before 500 AD:

The word "brand" comes from the Old Norse verb "brandr", which means "to burn." To indicate ownership, the ancient Egyptians marked their livestock with different markings. This was the very beginning of branding. Artisans mark their creations, from pottery to jewellery, to show origin or quality.

Mediaeval times (500–1500 AD):

Syndicates and Quality Assurance: When craft guilds grew in mediaeval Europe, they adopted distinctive markings for members. This demonstrated that the goods complied with the requirements imposed by the guild.

18th and 19th century Industrial Revolution

Differentiation became increasingly crucial as goods started to be produced on a bigger scale. Businesses first used logos and trademarks to distinguish their products. The red triangle used by the Bass Brewery, filed in 1876, is regarded as the country's first trademark.

Around the early 20th century

The development of advertising was influenced by mass media, particularly radio and print. Brands started creating particular images and narratives, which marked the rise of advertising and its importance. Brands like Tony the Tiger from Kellogg's and jingles like "Have a Break, Have a KitKat" became synonymous with their goods.

Late-20th century:

Television facilitated the expansion of brand reach. Worldwide icons include companies like Coca-Cola and McDonald's. Businesses began to realise that branding embraced the complete consumer experience and went beyond a logo or jingle.

Late 20th and Early 21st Centuries-Digital Age:

Brands may interact with their customers directly through the Internet and social media. Brands were able to develop personalities and voices thanks to platforms like Facebook, Instagram, and Twitter. The brand experience went beyond just a good or service. For instance, Apple stores are more than just retail locations; they are also a part of the Apple brand experience. Consumers have started prioritising openness, authenticity, and companies with a fascinating backstory.

The Shift from Traditional to Dynamic Branding

A clear picture of how firms have had to adapt in the face of rapid technical and societal change is apparent in the evolution of branding, from its old tactics to the dynamic strategies of the current era. Branding used to be a simple activity for many businesses in the past. It involved developing a unique selling proposition (USP) and promoting it to large portions of the population via mass media. Print, radio, and TV were the mainstays of traditional communication outlets. By providing a single, consistent identity and ensuring that the essential qualities and values of the brand were communicated to as many people as possible, these platforms allowed brands to broadcast their messages. Brands spoke, and customers listened in a one-way conversation.

However, the start of the digital age has changed the fundamental nature of branding communication in addition to introducing new platforms. The consumer-brand interaction has changed from being primarily one-way to being two-way. Nowadays, brands listen, engage, and respond thanks to platforms like social media. It's not enough for brands to declare their values in this day and age because the conversation counts. Instead, they must promote, spread, and repeatedly reinforce it.

Concerning the branding process itself, there has been another significant development. In the past, branding used to be heavily focused on products. The focus was on a product or service's tangible characteristics, such as reliability or other distinctive features. Even if the importance of product quality has stayed the same, the story now goes beyond the material. Emotions, goals, and values play a significant role in contemporary branding. Brands now market experiences, narratives, and, most crucially, a sense of community.

The issue of audience segmentation is another. Traditionally, demographics-based strategies like age, gender, or income mainly divided consumers into broad divisions. However, the data-rich current digital environment gives firms a closer look into the minds of their customers. By micro-segmenting the audience, They may create customized communications that cater to particular interests, behaviours, and even personal preferences. This customization dramatically contributes to making customers feel seen, heard, and valued.

Brand consistency used to be the golden rule. The message of a brand's advertisement is the same whether you see it in a magazine, on television, or over the radio. The idea was to imprint on consumers' minds a distinct brand image. While still emphasising consistency, modern branding also appreciates the significance of adaptability. Brands have learnt to adapt in a time of various platforms, each with its quirks. The fundamental message is the same, but how it is presented may vary from platform to platform, depending on the target demographic for that platform.

A revolution has also taken place in feedback mechanisms. Before the advent of the internet, brands evaluated their market impact and obtained customer feedback using time-consuming techniques like focus groups or sales data analysis. The lengthy feedback loop occasionally made it difficult to modify the approach. However, contemporary brands have the luxury (and difficulty) of real-time feedback. Online reviews, comments, and likes all provide quick insights. With the ability to quickly assess market resonance, brands are also given the chance to adjust or fine-tune their plans as needed.

The role of the consumer has undergone one of the most significant transformations in contemporary branding dynamics. Consumers used to be passive recipients of brand communications. They now contribute and participate actively. They advocate for their favourite brands, help build their narratives, and hold them responsible. The need to acknowledge and accept this power shift has forced brands to adopt a more customer-focused strategy.

Last but not least, the current era of branding has elevated the ideas of authenticity and openness. In today's interconnected world, brands are under constant scrutiny. Any slip-up or perceived lack of sincerity can quickly become a topic of discussion around the globe. Authentic businesses that walk the talk, maintain transparency, and adhere to their stated values are valued by the modern consumer. Additionally, as globalisation becomes more prominent, corporations have had to balance their global messaging and local relevancies, using a "glocal" strategy to ensure resonance across many geographies and cultures.

In conclusion, modern branding dynamics necessitate a more sophisticated, flexible, and customer-centric strategy, even though the traditional branding principles still hold. The businesses that listen, adapt, and interact honestly stand out and make a lasting impression in a constantly changing world.

That’s it for this week. Hang on, next week, we will speak about the evolution of storytelling for a brand.

Quote of the week

A brand is no longer what we tell the consumer it is , it is what consumers tell each other it is.

Scott Cook

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